Snowge Japan for iPhone
Snowge Japan app privacy policy
Effective 18 September 2026
Snowge Japan is an iPhone app for planning ski trips to Japan. It is made and run by me, Roberts Berzins, an individual in Australia. You can reach me at support@snowge.com.
This page says what the app records, where it goes and how to remove it. It describes what the app's code does, not what a policy template says. Any change to what the app records would change this page first. It covers the app only; the website has its own page at snowge.com/privacy. Opening this policy or snowge.com from the app is a visit to the website, recorded as described there.
The short version
- You can plan without an account. Guest plans stay on your iPhone and are never sent to me.
- An account is optional. It exists only to sync plans between your devices. It stores your email address, a hashed password and your plans with Supabase, in Mumbai, India.
- Sign-up and password-reset codes are emailed through Resend. Support email reaches me through Cloudflare and Google.
- There is no advertising, analytics or tracking, and the app asks for no iPhone permissions.
- You can delete your account inside the app (Settings › Manage account › Delete account) or by email.
Planning as a guest
Everything you enter as a guest is stored in the app's own storage on your iPhone: trips, dates, resort stops, traveller names, booking details, addresses and phone numbers you enter for bookings, collection instructions, private notes, saved resorts, quiz answers and your appearance choice. The resort catalogue and the Learn guide list are built into the app, so browsing them downloads nothing.
As a guest, Snowge makes no connection to any server of mine. I have no copy of guest plans and cannot recover them if you lose your phone or remove the app. Information leaves the phone only when you choose to share a summary or open a link (see below). Your iPhone's own backup, whether iCloud or a computer, may include the app's data under Apple's terms.
With an account
Creating an account is optional. Its only purpose is to keep your plans in sync between your devices. When you create one, Snowge stores:
With Supabase Auth (the sign-in service)
- your email address;
- a hash of your password, made with bcrypt by Supabase. The password itself is not stored and I cannot see it. The app keeps what you type only in the form, and clears it once it has been used;
- a random account ID;
- when the account was created, when the email was confirmed, when a code was last sent to you and when you last signed in;
- your active sign-in sessions and their tokens, including the IP address and device user-agent recorded when each session began. A session is removed when you sign out on that device or delete the account.
In the account database
One record per account holding the current copy of your plans:
- trips: name, dates, resort stops with their dates, traveller names and when the trip was created;
- bookings: category, status, provider, reference, collection instructions, private notes and, where you enter them, booking dates and times, addresses (including Japanese addresses), phone numbers and luggage-forwarding details (courier, tracking number and delivery address);
- saved resorts;
- quiz answers: sport, skiing or snowboarding level, preferred region and arrival airport, and whether you dismissed the welcome prompt;
- a revision number used to detect edits made on two devices at once.
Your appearance choice is not synced; it stays on each device.
Guest plans are added to an account only when you review them and confirm the import. The originals stay on the phone.
Each signed-in device keeps a copy of the account's plans so they work offline. Signing out hides that copy; it stays on the device until Snowge is removed from it. Sign-in tokens are stored in the iPhone keychain, marked so that they cannot be restored onto a different device from a backup.
What I use it for
Signing you in, sending sign-up and password-reset codes, syncing plans between your devices, deleting the account when you ask, and answering your support requests. Nothing else. There is no profiling, no marketing and no sale of information.
What I can see
Through Supabase's dashboard I can see each account's email address, account ID and sign-in dates, the IP address and device user-agent of each active session, and I can read the stored plans in the database. I open a person's stored plans only to deal with a request from them or a fault they have reported, and never otherwise.
A request
Please do not put into Snowge anything you would not want kept in a cloud account, such as passport numbers or payment card details. The app does not ask for them.
Who handles account information, and where
Supabase (sign-in and database)
The Snowge project runs in Supabase's "South Asia (Mumbai)" region on Amazon Web Services, in India. Supabase states that a project's primary Postgres database and Auth service stay in the region chosen. Supabase acts as my processor: it handles the information on my instructions and only to provide its service. Connections from the app to Supabase use HTTPS.
Supabase also keeps platform logs of API, Auth and database activity. These can include your IP address, your device's user-agent string, the request made and, for Auth events, your email address. On my current Supabase plan (Free), API and database logs are kept for one day and Auth audit logs for one hour. Supabase says these logs are hosted on Google Cloud (BigQuery) rather than in the project database, and it names the United States and Singapore as countries where it and its sub-processors may process data. Supabase's support staff can access the project if I ask them for help. The setting that would also write Auth audit records into my own database is switched off, so none exist there. My current plan includes no automatic database backups.
Resend (code emails)
Snowge sends you email only for account codes: one to confirm a new account and one when you ask to reset your password. Supabase hands each message to Resend over an encrypted connection and it is sent from no-reply@mail.snowge.com. Codes are eight digits and expire after one hour.
Resend routes Snowge's mail through its Tokyo region (Japan) but stores its data in the United States: your email address, the message content, delivery events and logs, kept for 30 days on its standard plans, including mine. Open and click tracking are switched off, so the emails contain no tracking pixel or tracked links. Resend acts as my processor.
Cloudflare and Google (support email)
support@snowge.com is a Cloudflare Email Routing address that forwards to my Gmail mailbox. Cloudflare's documentation says it does not store or access the emails it routes; it keeps an activity log of each message's sender, recipient, subject and delivery status. Cloudflare does not publish how long it keeps that log; its dashboard shows at least the last 30 days. Google stores the forwarded email in my mailbox under Google's own privacy policy, on servers that may be outside Australia. I keep support emails for as long as I need them to deal with your request and any follow-up. You can ask me to delete them.
Apple
Apple runs the App Store. If you have turned on "Share with App Developers" in your iPhone's analytics settings, Apple may pass crash reports and usage statistics to me under Apple's privacy policy. They are not linked to your Snowge account, and Snowge does not send anything of its own.
Overseas disclosure
If you are in Australia, this means your account information is handled outside Australia:
| Provider | What | Where |
|---|---|---|
| Supabase | email address, hashed password, account ID, session records (tokens, IP address, device user-agent), your plans | India (primary database and Auth). Platform logs on Google Cloud; Supabase names the United States and Singapore as countries where it and its sub-processors may process data |
| Resend | email address, code emails, delivery logs | sent via Japan; stored in the United States |
| Cloudflare | routing log for support email (sender, recipient, subject, status) | Cloudflare says it stores information primarily in the United States and the European Economic Area |
| support emails you send me | Google's servers, which may be outside Australia |
Each of these providers is bound by its own data-processing terms to use the information only to provide its service. I choose providers on that basis and will not add one that would use your information for its own purposes.
What Snowge does not do
- No advertising, analytics or tracking code of any kind, and no crash-reporting library. The app does not record what you tap or which resorts you look at.
- No iPhone permissions: Snowge does not use your location, contacts, photos, camera, microphone, notifications or Face ID.
- No selling or sharing of your information for marketing.
- No email other than account codes and my replies to you.
Sharing a trip summary
When you share a trip, Snowge builds a plain-text summary and shows it to you first. It contains the trip name and dates, traveller names (your own entry "Me" becomes "the organiser"), each resort with its dates, a count of bookings sorted and to do, and for each booking its type, traveller, status, provider and, where you saved them, its date and time. Bookings marked Not needed are left out. Booking references and collection instructions are included only if you switch them on. Private notes are never included. Addresses and phone numbers are not included by default. The preview is exactly the text that is copied or passed to the app you pick in the iPhone share sheet; what happens to it after that is up to that app and the people you send it to.
Links to other services
Learn guides open on YouTube or the publisher's website. Resort pages can open the resort's page on snowge.com, the ski area's location in Google Maps, the resort's official website or map, and the source pages behind each fact. For these links Snowge passes only the address of the page; the Google Maps link carries the ski area's published coordinates, not your location. In a trip's arrival pack, Open in Apple Maps searches Apple Maps for the address you saved for that booking, exactly as you typed it, and Call hands the saved phone number to the Phone app; both happen only when you tap them. All of these open in Safari or the relevant app under their own privacy policies. Snowge stores nothing about any of these taps and does not geocode addresses. The driver card (Show to driver) is drawn inside the app and sends nothing anywhere.
How long information is kept
- Guest plans: on your iPhone until you delete them or remove the app.
- Account plans: for as long as the account exists. Deleting a trip in the app removes it from the cloud copy at the next sync, and from your other devices when they next sync, unless it was changed on another device meanwhile, in which case the app asks you which version to keep.
- Deleting the account: immediate, as described below.
- After deletion, what remains is only: Supabase platform logs until they expire (one day for API and database logs, one hour for Auth audit logs, on the current plan); Resend's copy of any code emails until its 30-day retention ends; Cloudflare's routing log for support emails for as long as Cloudflare keeps it; my support mailbox as described above; a hidden copy on any other device where you were signed in, until Snowge is removed from it; and any trip summaries you have already shared. An access token issued before deletion stays valid for up to an hour, but it cannot recreate anything: the database refuses saves for a deleted account.
Deleting your account
In the app: open Settings (the gear at the top right of the Discover, Trips, Learn or History tab) › Manage account › Delete account, enter your current password and choose Permanently delete account. Deletion happens straight away and cannot be undone. It removes your sign-in, your email address, your account ID and all account plans from Supabase, along with this device's copy of them, and signs this device out. Guest plans on the device are not touched.
By email: if you cannot sign in, write to support@snowge.com from the account's email address. Once I have confirmed the request came from that address, I delete the account through Supabase's user administration and reply to confirm. I answer within 30 days at the latest, and usually far sooner.
Your information: access, correction and export
All the plans the account stores are visible and editable inside the app. The account record itself holds only your email address, the account ID, the dates and session details listed above and the revision number. If you want a copy outside the app, email me from the account's address and I will send you the account's stored plans as a file. If you want something corrected that you cannot change yourself, or want to know what I hold about you, ask the same way. I answer every request within 30 days at the latest, and I handle requests from everyone, wherever you live.
Complaints and the Privacy Act
I am an individual running a small operation, and I am very likely below the turnover threshold at which the Australian Privacy Act 1988 applies to a business. I follow this policy regardless. If you think I have mishandled your information, email support@snowge.com first and I will look into it and reply. If your information is covered by the Privacy Act and you are not satisfied with my response, or I have not responded within 30 days, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. If you live somewhere with its own privacy law, such as the United Kingdom, the European Union or Japan, you may have similar rights there, and the same email address handles them.
Children
Snowge is not directed at children under 16. Please do not create an account if you are under 16. If you tell me that an account belongs to a child under 16, I will delete it.
Changes
If what the app records changes, this page and its effective date change with it, and the app's Privacy & support screen is updated to match. I do not email account holders about changes to this page; the effective date above shows when it last changed. This is the first published version.
Contact
Roberts Berzins
support@snowge.com
Snowge Japan, snowge.com
Need help with the app? See the Snowge Japan app support page.